Online Booking
The online booking system accept a maximum of four passengers (including babies under the age
of 3) per order and require the same route and departure date (including return date) of the
voyage.
■Ticketing Information
Booking Opening Hours
Passengers can reserve the cruise within 28 days (including the day of boarding) to 2 hours
before the departure time.
In case of holidays or special events, the opening hours will be according to the
announcement of TAIWHA.
If you need to transport a special vehicle, please visit the ticket counter to purchase
tickets.
Ticket Type and Quantity
Our ticket types include regular tickets, child tickets, senior person tickets, disabled
tickets, disabled companion tickets, baby tickets and Penghu resident tickets.
The online booking system accepts a maximum of four passengers (including children) per
booking. If there are more than four passengers, please make multiple bookings.
Cabin Type
The online booking system provide the cabins below for the passengers.
Passengers who purchase round-trip tickets or round-trip unreserved tickets must purchase
the same cabin for your trips.
Purchase Methods
Online booking system
Manual ticket counter at the venue.
■Payment Information
Payment term
If the reservation is for a trip that departs 2 days after the reservation date (inclusive),
payment should be completed within 2 days (48 hours) of the reservation date, after which
the order will be automatically cancelled.
If the reservation is for a trip that departs within 2 days from the reservation date
(inclusive), payment should be completed immediately.
Payment Methods
If passengers purchase tickets through the Internet, please pay online within the payment
deadline; you may also pay on site at the TAI WHA ticket counter within the payment
deadline. If payment is not made within the deadline, the system will automatically cancel
the reservation.
If you purchase tickets on site, cash, credit card, or National Travel Card. can make the
payment.
■Ticket Collection Information
Passengers can collect tickets through the ticket counter and the on-site Kiosk Machine
（Note: Kiosk Machine only available for passengers with full regular ticket
orders）.
Passengers should bring the booking code and identification documents of the purchaser for
ticket collection.
All cabins in TAIWHA are reserved. Passengers must bring the identification document to
apply for the seat, which is for personal use only and cannot be transferred to others.
For those who reserve a child ticket, senior person ticket, disabled ticket, disables
companion ticket, baby ticket and Penghu resident ticket in the booking, please provide the
identification documents (e.g. ID card, physical and mental disability certificate) for the
staff to verify their identity when collecting the ticket.
Please pay attention to the departure time and complete the ticket pickup process in
advance. If passengers are unable to take the cruise due to late pickup, no refund will be
accepted.
Tickets are valid only for that day’s voyage, so please enter the boarding office early to
complete the relevant procedures and board the ship according to the voyage and cabin listed
on the ticket.
■Cancellation / Refund
If the tickets have not been picked up, the purchaser can cancel the booking at least 2
hours before the scheduled departure time by using the booking code and identity information
in the online booking system or at the ticket counter of TAIHWA.
If the tickets have been picked up, the purchaser can cancel the booking at least 30 minutes
before the scheduled departure time by using the tickets and identity information at the
ticket counter of TAIHWA.
The online booking system only offers cancellation of full orders.
The handling fee for cancellation / refund is 10% of the entire order amount.
If the booking is cancelled due to weather or force majeure factors, the handling fee will
be waived.
Tickets that are affected by the change or cancellation of scheduled voyages, they can apply
for refund within 30 days from the board date of the ticket without handling fee; they can
also choose to change the voyage within 90 days from the scheduled departure date.
For the round-trip unreserved ticket purchasers: No individual refunds will be offered for
the outbound trip.
For round-trip unreserved tickets purchasers: return / inbound tickets must be reserved for
within 3 months (from the purchase date).
Passengers can cancel the reserved inbound ticket within 30 days after ticket collection.
